This practice is dedicated to making its services as accessible as possible for those with disabilities including providing equipment and reasonable building alterations as needed as well as instruction and training for our staff.
Our building is internally and externally well- lit and entrances and exits are clearly signposted. We have wheelchair access via a ramp at the Wentworth St main entrance.
We provide a labelled doorbell outside the building at the Wentworth Street entrance for visitors who may have difficulty with the ramp or door to press to get help from a member of staff.
Patients with mobility difficulties can also be seen in a downstairs room if arranged in advance. Please request this when making your appointment and the receptionist will be happy to help.
We have previously investigated the option of a stair lift for first floor access but the engineer providing the survey advised us that this would cause a larger health and safety issues for patients using the lift stopping on a corner and still having to traverse the top few steps, blocking the exit and entry point at the top of the stairs and the fire exit at the bottom.
Unfortunately due to the age and layout of our building we do not have disabled toilet facilities but we had handrails installed both toilets in 2013.
We have a two-way speaker system at the reception desk window to aid with communication with visitors who suffer from hearing loss, but often the receptionist will come out to you and talk to you in the waiting room if there is a problem communicating through the safety glass.
We provide log in details for our SystmOnline which allows our patients to book and cancel appointments and also order their repeat medications from the comfort of their home computer or mobile app.
We can arrange for your prescriptions to be delivered by your choice of local pharmacy if this would be easier for you. Please ask at reception or request this service free of charge from your local pharmacy staff.
If we can be of any further assistance with your access or communication needs, please let any member of staff know or if you have a suggestion on how we can improve our access please complete a comments slip in the waiting room.
For more information see also the Equality & Diversity tab under policies link at top left of our home page.
We do not have the facility to provide Foreign Language Interpreters and would ask that you bring someone to accompany you who can interpret. For some appointments the clinician may be able to make use of a telephone interpreter service but this is not suitable for all types of consultation. Sign Language Interpreters can be arranged to accompany you to your appointment. We are able to book these for you with a minimum of 2 days notice.