Our clinicians are available during the day to be contacted by telephone although you may be asked to call back at a later time or to leave a message for the clinician to call you back after completing their surgery session.
Home visits are made to those who are too ill to attend the surgery. Whenever possible these should be requested before 10.30am by telephoning 01484 500921.
We adopt a policy of encouraging attendance at the surgery unless you feel this would seriously aggravate your health condition.
When a visit is requested the receptionist will ask the nature and duration of the illness. This helps the Doctor to plan the appropriate order of the visits. He may call you for more information before visiting.
The Doctor's ability to assess and treat patients in their own home is often hindered by the lack of facilities that are normally available in the surgery. The number of patients that a Doctor can see and treat in their own homes in one day is restricted because of the traveling time involved. It makes more sense for the patient to come to the doctor.
Visiting is not normally required for common symptoms of childhood such as fevers, cold, cough, earache, headache, diarrhoea/vomiting and in most cases abdominal pain. It is perfectly safe to bring a child to the surgery with a fever. Car transport is sensible and is always available from friends, relatives, neighbours or taxi firms. The clinical need, and not transportation issues, necessitate home visits.
IT IS NOT THE RESPONSIBILITY OF THE DOCTOR TO ARRANGE TRANSPORT TO THE SURGERY.
Adults with common problems of a cough, sore throat, flu, back pain, and abdominal pain should also not require home visiting. Home visits are made at the discretion of the doctor.
Smoke free environment
We are required by law not to put our staff at risk of second-hand smoke. We therefore politely ask if you can do everything possible to provide a smoke free environment when a member of our staff visits you in your home.
We would be grateful if pets such as cats and dogs could be moved out of the room when we visit.