Appointments

Our clinicians see patients by appointment only and these can be booked at reception, online or by telephone.  We offer patients the flexibility of being able to book up to six months in advance to allow for work, shifts and holidays. We offer the first available appointment as standard and, usually, you will be able to see a clinician the same day or the next working day.

Don't forget if you need to be seen downstairs due to mobility issues, please let the receptionist know at the time of booking so they can make sure the downstairs  room is free for you.

Urgent appointments

We do offer same or next day appointments as standard and upon request in cases of urgent clinical need - we do ask that patients do not abuse this service. If there are no routine appointments left, you may be asked for more details regarding the nature of your illness in order for the clinicians to monitor and triage the necessary urgency.

Cancelling an Appointment

If you need to cancel an appointment, please do so as soon as possible as appointments cancelled within one hour of the appointment time will go down as a missed appointment. This is because we are unlikely to be able to book another patient in that slot with such short notice and so it wastes our clinician’s valuable time. You can cancel an appointment with reception in person, online or by telephone even when the surgery is closed by dialing the surgery number and pressing 2 to cancel an appointment.

Missed Appointments - DNA Policy

Our practice policy is that if a patient habitually misses appointments they will be removed from the practice list. A written warning will be sent when a patient reaches 2 missed appointments within 6 months. Therefore please ensure you inform us if you are unable to make it to your appointment.

If you're unsure of where to access the NHS help you need please contact 111 our 24 hour advice line free from mobiles and landlines. Watch this amusing video illustrating some of the inappropriate things people attend A&E departments with.

Online booking is now available please click here if you have your registration details already to access this service. If you do not have your registration details please visit our reception staff with a form of official photographic identification (i.e. driver's licence/passport) and they will be happy to provide your log in details,

Access is also available through an app for iOS devices available to download here 

See below for a video from another practice on how to book an appointment using SystmOnline

Telephone Consultations

Our clinicians are available during the day to be contacted by telephone although you may be asked to call back at a later time or to leave a message for the clinician to call you back after completing their surgery session.

Home Visits

Home visits are made to those who are too ill to attend the surgery. Whenever possible these should be requested before 10.30am by telephoning 01484 500921.

We adopt a policy of encouraging attendance at the surgery unless you feel this would seriously aggravate your health condition.

When a visit is requested the receptionist will ask the nature and duration of the illness. This helps the Doctor to plan the appropriate order of the visits. He may call you for more information before visiting.

The Doctor's ability to assess and treat patients in their own home is often hindered by the lack of facilities that are normally available in the surgery. The number of patients that a Doctor can see and treat in their own homes in one day is restricted because of the traveling time involved. It makes more sense for the patient to come to the doctor.

Visiting is not normally required for common symptoms of childhood such as fevers, cold, cough, earache, headache, diarrhoea/vomiting and in most cases abdominal pain. It is perfectly safe to bring a child to the surgery with a fever. Car transport is sensible and is always available from friends, relatives, neighbours or taxi firms. The clinical need, and not transportation issues, necessitate home visits.

IT IS NOT THE RESPONSIBILITY OF THE DOCTOR TO ARRANGE TRANSPORT TO THE SURGERY.

Adults with common problems of a cough, sore throat, flu, back pain, and abdominal pain should also not require home visiting. Home visits are made at the discretion of the doctor.