Repeat Prescriptions

Patients requiring repeat supply of their medication are asked to request it online (see below for more information) or by phoning the surgery after 10 am or drop in the right-hand-side order form. 

Prescriptions ordered during working hours will usually be ready after 2pm the following working day. Prescriptions ordered while the surgery is closed (6pm) will not start to be processed until the next working day so will take an extra day before they are ready for collection by you or your pharmacy. 

Several local chemists collect prescriptions on your behalf and either deliver to your home or have it ready for you to collect. If you would like to use this facility please ask your usual chemist.

We will normally send your medication to the chemist electronically but certain medications cannot be sent that way. If so, you will need to inform the chemist when your prescription will be ready to collect as they will not know there is a prescription to collect unless you inform them.

Please see below a video made by another practice on how to log on to SystmOnline, how to book an appointment, cancel an appointment or order your repeat medications.

The online ordering function is now available please click  here  if you have your registration details already to access this service. Please attend reception to sign up for the new system with a form of official photographic identification if you do not yet have your log in details. Reception can also re-set your password for you if necessary.

Access is also available through an app for iOS devices available to download here 

Please see below a video made by another practice on how to log on to SystmOnline, how to book an appointment, cancel and appointment or order your repeat medications.

Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.

Please always order your medications by name, requests for "the pink ones" or the "brown inhaler" will not be processed as these often result in errors which take time to resolve. If you can, the best way to request your medications is online using a website called SystmOnline or the SystmOnline app for smartphones. Using this method means you can just click on the items you want to request and it will be sent securely to the practice within seconds.  

If you would like to use this service please talk to the receptionist who will be happy to help. There are also helpful videos on Youtube that can show you how to use the SystmOnline website. It is totally secure and only accessible by you and others you may choose to authorise to access it for you. You can also see your test results and coded medical record on this site so it is vital that you keep your login details safe.