Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face to face contact whenever possible and help stop the spread of coronavirus.
Your GP Practice is open and providing face to face appointments, but this will be arranged after you have sent in on online consultation (by clicking on the image above), or after you have spoken to the Doctor on the phone about your condition. Reception cannot book a face to face appointment for you without the GP talking to you first to see if this can safely be managed remotely.
Where you are asked to attend the surgery in person, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.
Our clinicians only see patients by appointment only and these can be booked at reception, online or by telephone. For new problems we ask patients, who are able, to use our online consultation feature which asks you questions about your problem, offers advice, allows you to add a photograph and gives the Doctor more information about you and your needs. The Doctor will then decide if they can deal with your query over the phone, if they need to see you in person, or can send you a message or information that will help you. Patients have expressed that they like this way of contacting the Doctor because it gives them lots of opportunity to express themselves rather than being limited by a ten-minute appointment slot.
Your Doctor may suggest a video consultation would be a good way to support you with your problem, if they do, they will send you a link in a text message or email to join a video consultation. This facility is tested and verified as safe. To find out more about how video consultation work click here and a demo of how it works here.
We offer patients the flexibility of being able to book up to six months in advance to allow for work, shifts, and holidays. We offer the first available appointment as standard and, usually, you will be able to see a clinician the same day or the next working day.
Please remember that face to face appointments with the Doctor are for ten minutes, and only one problem can be properly discussed in this allotted time. If you have multiple problems, the Doctor may ask you to make another appointment rather than delay other patients waiting to be seen. If you need to book a double appointment, please speak to the receptionist who will be able to arrange this for you.
Don't forget if you need to be seen downstairs due to mobility issues, please let the receptionist know at the time of booking so they can make sure the downstairs room is free for you.
We now offer GP & HCA appointments at the surgery between 6.30-8.45pm on Tuesday evenings. These can be booked by the usual means.
There are now also appointments with GPs at the LCD clinic at HRI during the evening or on a weekend. The GP you talk to will discuss with you whether this can be handled remotely or arranged as face to face. Please contact your normal surgery to book one of these extended hours appointments.
We do offer same or next day appointments as standard and upon request in cases of urgent clinical need - we do ask that patients do not abuse this service. If there are no routine appointments left, you may be asked for more details regarding the nature of your illness in order for the clinicians to monitor and triage the necessary urgency.
Canceling an Appointment
If you need to cancel an appointment, please do so as soon as possible as appointments cancelled within one hour of the appointment time will go down as a missed appointment. This is because we are unlikely to be able to book another patient in that slot with such short notice and so it wastes our clinician’s valuable time. You can cancel an appointment with the receptionist in person, online or by telephone even when the surgery is closed by dialling the surgery number and pressing 2 to cancel an appointment.
Missed Appointments - DNA Policy
Our practice policy is that if a patient habitually misses appointments they will be removed from the practice list. A written warning will be sent when a patient reaches 2 missed appointments within 6 months. Further DNAs will result in removal from the list. Therefore please ensure you inform us if you are unable to make it to your appointment.
If you're unsure of where to access the NHS help you need please contact 111 our 24-hour advice line free from mobiles and landlines. Watch this amusing video illustrating some of the inappropriate things people attend A&E departments with.