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Mind

Health Charities

Macmillan Cancer

Macmillan Cancer Support
One in three of us will get cancer and it’s the toughest thing most of us will ever face. If you’ve been diagnosed with cancer, or a loved one has, you’ll want a team of people in your corner supporting you every step of the way. Macmillan provide practical, medical and financial support and push for better cancer care.

Marie Curie Cancer Care

Marie Curie Cancer Care is a UK charity dedicated to the care of people with terminal cancer and other illnesses. Over the financial year 2010/11, we reached a total of 31,799 patients

Youth Health Talk

YouthHealthTalk
Youthhealthtalk enables young people, their family and friends, and professionals such as doctors and teachers to understand young people's experiences of health, illness and life in general. The website feature real-life accounts of issues such as effect on work and education, social life and relationships, consulting health professionals and treatment

contact your doctors online and get a response by the end of the next working day

Until September 2020 All face to face appointments will be via arrangement with the GP following receipt of your eConsultation, or telephone consultation. Reception cannot book a face to face appointment for you without the GP talking to you first to see if this can safely be managed remotely. 

Our clinicians see patients by appointment only and these can be booked at reception, online or by telephone.  For new problems we ask patients, who are able, to use our online consultation feature which asks you questions about your problem, offers advice, allows you to add a photograph and gives the Doctor more information about you and your needs. The Doctor will then decide if they can deal with your query over the phone, if they need to see you in person, or can send you a message or information that will help you. Patients have expressed that they like this way of contacting the Doctor because it gives them lots of opportunity to express themselves rather than being limited by a ten-minute appointment slot.

Your Doctor may suggest a video consultation would be a good way to support you with your problem, if they do they will send you a link in a text message to join a video consultation. This facility is tested and verified as safe. To find out more about how video consultation work click here and a demo of how it works here.


We offer patients the flexibility of being able to book up to six months in advance to allow for work, shifts, and holidays. We offer the first available appointment as standard and, usually, you will be able to see a clinician the same day or the next working day.

Please remember that face to face appointments with the Doctor are for ten minutes, and only one problem can be properly discussed in this allotted time. If you have multiple problems, the Doctor may ask you to make another appointment rather than delay other patients waiting to be seen. If you need to book a double appointment, please speak to the receptionist who will be able to arrange this for you.

Don't forget if you need to be seen downstairs due to mobility issues, please let the receptionist know at the time of booking so they can make sure the downstairs room is free for you.

We now offer GP & HCA appointments at the surgery between 6.30-8.45pm on Tuesday evenings. These can be booked by the usual means.  

There are now also appointments with GPs, Advanced Nurse Practitioners, Practice Nurses, Pharmacists and Healthcare Assistants at our Tolson Partnership Hub at the University Health Centre, 12 Sand Street Huddersfield HD1 3AL. They have appointments available on Thursday evenings and Saturday mornings. Please contact your normal surgery to book one of these extended hours appointments.

 

Urgent appointments

We do offer same or next day appointments as standard and upon request in cases of urgent clinical need - we do ask that patients do not abuse this service. If there are no routine appointments left, you may be asked for more details regarding the nature of your illness in order for the clinicians to monitor and triage the necessary urgency.

Canceling an Appointment

If you need to cancel an appointment, please do so as soon as possible as appointments canceled within one hour of the appointment time will go down as a missed appointment. This is because we are unlikely to be able to book another patient in that slot with such short notice and so it wastes our clinician’s valuable time. You can cancel an appointment with the receptionist in person, online or by telephone even when the surgery is closed by dialing the surgery number and pressing 2 to cancel an appointment.

Missed Appointments - DNA Policy

Our practice policy is that if a patient habitually misses appointments they will be removed from the practice list. A written warning will be sent when a patient reaches 2 missed appointments within 6 months. Further DNAs will result in removal from the list. Therefore please ensure you inform us if you are unable to make it to your appointment.

111If you're unsure of where to access the NHS help you need please contact 111 our 24 hour advice line free from mobiles and landlines. Watch this amusing video illustrating some of the inappropriate things people attend A&E departments with.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website