Suggestions & Complaints
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
Simply contact the Practice Manager and she will set all the necessary wheels in motion. Further written information is available on the complaints procedure from reception or via the link below.
The CQC's #DeclareYourCare campaign encourages people to speak up about their experiences of care - both good and bad - which is essential for helping health and social care services learn and improve the quality of care.
When you contact us with a written complaint we need to then request consent from the party to whom the complaint applies, which might be you or someone else if you are complaining on behalf of another. This consent enables us to investigate the complaint by speaking to members of our team, by accessing the medical record, by speaking to other agencies involved in your care, and also, our Indemnity Insurance Provider.
We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area, via the link on our home page or via the Friends & Family Test. See also our Patient Group area accessible via the right hand side menu bar.
Complaints Leaflet March 2019
Friends & Family Test
If you need help and support to make a complaint, please contact CLOVERLEAF Kirklees Advocacy Service
9 Wellington Rd, Dewsbury WF13 1AU or Telephone: 01924 438438