The practice is committed to both eliminating discrimination and encouraging diversity amongst our workforce and in relation to our patients and service users.
The practice and its staff will not discriminate on grounds of gender, marital status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion or age.
All employees, whether part-time, full-time or temporary, will be treated fairly and with respect. Selection for employment, promotion, training or any other benefit will be on the basis of aptitude and ability. All employees will be helped and encouraged to develop their full potential to meet practice and personal needs.
The practice will:
- create an environment in which individual differences and the contributions of staff are recognised and valued.
- ensure that every employee has a working environment that promotes dignity and respect
- ensure that no form of intimidation, bullying or harassment is tolerated
- provide training, development and progression opportunities to all staff
- promote equality in the workplace as good management practice
- review all employment practices and procedures to ensure fairness
- regard breaches of the equality policy misconduct and could lead to disciplinary proceedings
It is unlawful for service providers to treat disabled people less favourably for a reason related to their disability, and “reasonable adjustments” for disabled people, such as providing extra help or making changes to the way they provide their services are now required, and this includes adjustments to physical features of premises to overcome physical barriers to disabled access.
We do not have the facility to provide Foreign Language Interpreters and would ask that you bring someone to accompany you who can interpret. For some appointments the clinician may be able to make use of a telephone interpreter service but this is not suitable for all types of consultation. Sign Language Interpreters can be arranged to accompany you to your appointment. We are able to book these for you with a minimum of 2 days notice.
The nature of general practice is such that guide dog / hearing dog (“assistance” dog) access is common and desirable.
- The Practice welcomes assistance dogs
- The Practice will manage the presence of assistance dogs without recourse to the owner and will pay particular attention to infection control and housekeeping whilst dogs are on the premises
- Physical contact with a dog by clinical staff will be resisted during consultations or examinations, and whilst a general surgery is in progress
- Hand washing or alcohol hand gel will be used by staff after any physical contact with a dog, whether during a consultation or not
- Care will be taken by clinical staff to identify other patients or staff in the surgery for that session who have been identified as potentially being adverse clinically to the presence of dogs. This will include people who are:
- phobic to dogs or have another medical reason and consideration will be given to allowing them to wait, work, or be seen in an alternative room.
- Cleaning staff will be advised to pay particular attention to a room known to have accommodated a dog that day
- In the event of an incident involving a dog, an Incident Form must be completed
Owners of assistance dogs will be given the opportunity to “tour” the Practice and the grounds with their assistance dog to enable the dog to become familiar with routes throughout the building, including those routes seldom used. This will include routes to and from:
- Through fire exits and on to assembly areas
- To usual GP and nurse rooms
- Access and egress to the building by normal routes and will be given the opportunity for “refresher” practice on a regular basis.
As part of the high level of training an assistance dog receives there are unlikely to be any incidents giving rise to special concern, and the following aspects of these dogs on the premises are likely to be standard behaviour for these animals:
- Dog will remain on a lead in close contact with the owner
- The dog will usually lie quietly with the owner when waiting to see a clinician and is trained to behave well in public places
- Dog is unlikely to foul any area not within its usual habit and are trained to go to toilet on command, and will be well-groomed (minimal loose hair)
- The dog will be in good health, physically fit, with vaccinations and care programme up to date
- The dog will wear a special identifying harness and collar tag